Cunard set aside 2 days at sea for the voyage from Gothenburg to Helsinki. Here to help is my map.
Gothenburg is highlighted on the western coast of Sweden. From there we sailed south, past Copenhagen (which we visit as our last port), then round the southern part of Sweden. Next we sailed north towards Helsinki, which is highlighted in southern Finland.
The weather has been amazing. The sun has been shining almost continuously although it has been chilly. The sea has been like a millpond.
This was taken from our cabin on Saturday evening, just before dinner, as we passed two vessels travelling even more slowly than we were. At noon on Saturday, the Captain said that our average speed on the segment to Helsinki would be 13 knots.
We are due to be alongside In Helsinki at 7.00am on Sunday for our two day visit.
Before breakfast I decided to go ashore and check out the shuttle arrangements. There were a number of buses lining up marked ‘Shuttle’ and I saw one with a wheelchair sign on it. So all looked fine.
After eating we all went ashore. Queues were beginning to form and as we joined the shuttle queue, a blue bus departed with a lady in her wheelchair sitting in the middle of the bus by the central door.
The trip into Gothenburg was to take 30/35 minutes each way. A few buses came, filled and left, but none took people in wheelchairs. We eventually established that the only shuttle bus that took a wheelchair was the blue one we had seen earlier. That meant that only one wheelchair dependant person could be taken into the city every 60/70 minutes. And the same would occur on our return.
We waited an hour and the blue bus came back. The ramp was opened up and we squeezed Jane in her wheelchair into the small space available for one wheelchair.
Gothenburg is lovely but sadly just about every footpath and surface was cobblestone. A rough ride for Jane. But we found the beautiful cathedral
and we also found an amazing foodhall/market. It was a warm, sunny day and it was lunchtime. All the seating around the eating establishments appeared to be filled with young business men (everyone looks young to me these days) and young blonde women (every young Swedish woman is blonde – why is that?)
We had excellent coffees and people watched.
I’m not sure that I have mentioned Kim so far. We couldn’t come on cruises any more without her. It is 7 years since we were lucky enough to find her and Kim has been on every cruise with us since then. The arrangement that we have established over the years works really well for us all. And Kim’s nursing skills and expertise are regularly needed.
Jane felt tired and had a headache as a result of being shaken up by the cobbles so we set off through the amazing foodhall we were sitting alongside and made our way to the boarding area for the shuttle buses.
Guess what. The organiser revealed that the blue bus had just left. No additional wheelchair buses had been taken on through the day. No effort had been made by Cunard to find wheelchair adapted taxis or vans. We had no choice but to wait for the blue bus to come back, standing in the sun with no cover. An hour waiting.
The only excitement was that during the wait I saw that Allan Stewart was wandering along towards us. He is a Scottish comedian who has been a regular on Cunard ships for decades. The problem for us is that his act has never changed. The same jokes, the same dance steps – everything the same for as long as we can remember. As he approached I held out my hand to greet him. ‘Ah Mr Stewart, good to see you again. They tell me you have a new act’. He grinned. ‘No, Cunard won’t let me change it’ he joked in reply. And he hasn’t changed it.
While we were waiting a young man driving a mobility wheelchair arrived in the queue. I explained the problem – that we expected to be waiting about 30 more minutes and that he would probably then have to wait a further hour.
When we eventually boarded, he followed Jane up the ramp and tried to force his way in. There was no room and he had to reverse off.
When we got back to the ship I went straight to the tour office. After a short time it was my turn and the man behind the counter looked familiar. I told him I wanted to see the Tour Manager. He said he could deal with it and that the Tour Manager was not available. I asked the man his name. He said it was Richard which confirmed to me that he was the man at the centre of the fiasco in Dubrovnik last year. The Tour Manager must have heard that someone was making waves and appeared and listened to my complaint.
The main line of the defence for supplying only one wheelchair space in only one shuttle bus was that there had been a tram derailment and that Cunard’s local bus supplier had to supply buses to help out the tram company. A novel defence but Google reveals that in fact it was not a tram derailment but a train derailment and that it occurred that morning 300 kms away in a place called Trelleborg in the south. No doubt many other bus suppliers nearer Trelleborg could have supplied any buses that the train company needed. I asked why Cunard and it’s supplier had made no effort to hire adapted vans that could accommodate a number or wheelchairs at a time.
The Tour Manager was a nice man and he apologised profusely. He understood why I was upset. Cunard provides a number of adapted cabins for wheelchair users and it knows that they want to get into the ports rather than sitting on the ship. It has to make a much bigger effort, as it always did in the past.
You all know that I am a Cunard man. I am saddened that Cunard is not looking after its elderly clientele. We have a large number of ports ahead of us and the test will begin in Helsinki on Saturday.
After a day at sea reminding ourselves about the taste of good food (Jane has to suffer recipes created by me – with the assistance of Waitrose, M&S and Cook – when we are not at sea) and also reminding ourselves of our favourite venues on the ship we arrived this morning (Thursday 11 May) in Gothenburg.
We thought we had been here before, but when we studied the map of the city we realised we had not.
On our last cruise there was a major problem in Dubrovnik when no adapted shuttle buses were provided. It is recorded earlier in the blog. I was livid and my displeasure was made very clear at the time. I thought that Cunard would have learned from that. I was wrong!
When it is too far to walk from the ship to the city, Cunard supply shuttle buses to get everyone there. And for those who are totally dependant on wheelchairs they supply either buses with ramps/lifts or vehicles adapted to take a number of wheelchairs at time.
That is what they used to do and what they should still do.
After an early start we were ready for Janes driver, Jane Strother and Area cars superstar Gary.
Gary always moans about the amount of kit that we take with us, moans that he only keeps the large taxi/van to accommodate us and that it costs him money to do so. But he is great value. He is a great Le Mans fan and in the short drive to the Ocean terminal, Southampton, he told me of the difficulties in getting tickets for this years race which celebrates its 100 year birthday.
But I suspect that he will get to Le Mans with his Dutch friends who he befriended some 20 years ago at the race meeting.
If, like me, you like getting aboard your ship early, beware. Cunard have moved their timings. When we arrived at the terminal, we were told that baggage collections wouldn’t start until 11.30am and that checking in would start then or later. We managed to creep into the checking in hall before it opened (to get a coffee!) but there was still too much hanging around. I like to get onto the ship and start the unpacking process and have some lunch.
We did get aboard in time for lunch and what a pleasure it was to have something prepared by somebody else. But more of that later.
Dining on QV has changed. Now, the main dining room on Deck 2 is set aside for ‘Anytime dining’ where you can wander in between set hours and are taken to an empty table. Different waiters every night and different companions. We prefer the old system where you sit at the same table for the whole voyage and have the same people sitting with you. That of course can be good if you like the others, but not so good if you don’t!
The old system operates on the upper floor of the main dining room now and that is where we have been allotted an excellent table for 8.
Sam, my blog coach, tells me I should ignore Jetpack and get back to WordPress so I will get him to publish this as I have been struggling.
We are warming up for our voyage to the Baltic. We are sailing on Queen Victoria and leaving Southampton on Tuesday next 9 May 2023.
You may have read about Queen Mary 2. She arrived in Southampton some 10 days ago. She was struggling at the end of her World Voyage with engine problems. But that same day she was due to depart for New York – a Transatlantic with massive numbers intending to sail west to New York and a week later a similar number intending sail on her back to Southampton.
These ships are under pressure to perform almost without a pause Queen Mary 2 finishes a 4 month voyage and that evening is expected to sail away on her next scheduled voyage to New York. It’s relentless until the time set aside for a refit. And it doesn’t always work out, but in this case, although the 2 transatlantics had to be cancelled, the engineering work was completed quickly.
Amazingly, to fill the gap, Cunard managed to put together a 5 day Coronation voyage from Southampton to Liverpool and back on QM2. The prices were exceptionally good value. The marketing was rapid and within 24 hours of the cruise being put together the QM2 was sold out. She left on Tuesday and no doubt the passengers will have watched the Coronation on big screens around the ship.
But back to Queen Victoria. Jane and I have almost certainly spent more time on QV than any other ship. We were invited to the naming of the ship on 7 December 2007.
She was named by Camilla, then Duchess of Cornwall, who will be Queen Camilla by the time this is published. Two days after the naming ceremony Jane and I were aboard the new ship for her Maiden voyage to Northern Europe
